Customer Support Customer Support is one of the most important departments in our company. The Pioneer Customer Service Representative staff is here to assist you from initial contact, quote generation, progress updates and final delivery. Your job is our livelihood and everything involved with it will be treated with the utmost care. Pioneer Graphics is located in downtown Waterloo. Office hours: Monday thru Friday 8 a.m. - 5 p.m. Toll free: 800-765-1690 Local: 319-234-8969 Fax: 319-234-8518 Your Customer Service Representatives are: Mary Sullivan, customer service and sales msullivan@thepioneergroup.com Maureen Nichols, customer service and sales mnichols@thepioneergroup.com Gloria Walker, customer service and sales gwalker@thepioneergroup.com (also ProImage Trading Card sales) Laurel Thompson, customer service and sales lthompson@thepioneergroup.com All voice mails, e-mails and faxes will be answered as soon as possible.